Shipping Policy

Where we ship

Printed copies are dispatched from Australia and can be sent to Australian and international addresses. Available destinations are shown at checkout; if a destination cannot be served, checkout will say so before you pay.

Dispatch time

Orders are dispatched within 7 days of a confirmed payment. This is our handling and dispatch window only — it is not a guaranteed carrier delivery time. Delivery estimates begin after dispatch, not at the time of ordering.

Postage is purchased manually when your parcel is lodged. Where the service we use provides a tracking number, we record it against your order and it appears in your account once the parcel has actually been lodged. We do not create carrier labels automatically, so a tracking number is only shown when a real one exists.

Rates and delivery estimates

Estimated shipping costs and delivery times shown at checkout are calculated from the postage tables we maintain, based on your destination, the delivery service and the total weight of your printed copies (450 g per copy, including packaging). They are estimates, not real-time carrier quotes, and we may update them from time to time. Standard and Express appear only where we have a configured price for your destination and order weight. The amount you see before payment is the amount you are charged.

If we have no confirmed price for your destination, service or quantity, checkout cannot be completed. You may request a shipping quote from the checkout page; we will reply with a price in Australian Dollars, and payment is only possible once an approved shipping charge exists.

Delivery timeframes are estimates beginning after dispatch, not guarantees, and can be affected by carrier delays, weather, remote destinations and customs clearance.

Duties, taxes and customs

For deliveries outside Australia, import duties, taxes and customs clearance fees may be charged by the destination country and are the responsibility of the customer. These amounts are set by that country, are not collected by us, and cannot be estimated by us in advance.

If a parcel is refused or abandoned at customs, we can only refund the price of the goods once the parcel is returned to us, less any unrecoverable delivery cost.

Lost, delayed or damaged parcels

If a tracked parcel stops moving or has not arrived within a reasonable time, contact us and we will open an enquiry with the carrier. If a parcel is lost in transit, you are entitled to a replacement or refund.

If a book arrives damaged or the wrong item is sent, contact us with a photograph and we will arrange a remedy under the Refund & Returns Policy at no cost to you.

Incorrect addresses

Please check your delivery address carefully. If a parcel is returned because the address was incomplete or incorrect, we will contact you and can re-send it once the additional postage is paid.

Digital orders

eBooks are delivered electronically. No shipping address is requested and no shipping is charged for a digital-only order.